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Customer care

The team had just landed, flown in from Japan this morning. We sent a car to collect them from the airport and bring them directly to our office. The meeting had already been going for a couple of hours by the time I was called in to join it at 11. By 4 oclock I was wishing Lincoln had ordered some lunch, by the time it finished at 7 I was ready to drop. Later Lincoln was trying to pursuade us that it was normal for the Japanese to close their eyes during a meeting, taking turns to be the one who looks like they are paying attention. Really they are all listening intently to what is going on.

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